TERMS & CONDITIONS

COVID-19 TERMS & RESTRICTIONS

We have put in place what we feel are important safety measures to ensure everyone attending an event at the Old Dairy Kitchen can relax and have a wonderful experience. Please read through and respect the points below before visiting us; these lay out the simple steps we require everyone to follow.

  • Park in the designated car parking areas. Please click here to download our map to your phone (or to print) to bring with you on your visit.

  • Go directly to the main courtyard, no wondering around the farm.

  • Please use the sanitisers provided and wait to be seated.

  • When using the bathroom, please follow the guidelines on the black board outside the toilet.

  • Whether sitting outside or in the barn please be conscious of other guests and adhere to safe social distance guidelines.

  • Once seated, one person can collect the order from the central door of the ODK, using the safe queuing markers in place.

  • After lunch please use the bins provided to dispose of waste and leave any glass on the table beside them.

  • If you have any outstanding payments then please return to the ODK counter to settle up using contactless payment.

PICNIC FARM LUNCH BOOKING POLICY

We’re a small business so booking is essential. All Picnic Farm Lunch bookings must be made online no less than two days before the date you would like to attend. If you are unable to attend please contact us no later than 72hrs before the date by email and we will try to resell the tickets. If cancelling a party of over 5 we will retain 50% of the fee paid. We will not be able to offer a refund if the cancellation is made less than 72hours before the event. If we change or cancel the date, we will alert you in plenty of time and offer a transfer or refund in full.

We currently offer 3 time slots for lunch, midday for takeaways and 1pm or 1.30pm for sit in lunches. If the weather is poor you are welcome to takeaway the lunch as the barn is not weather proof. We cannot offer refunds for poor weather.

TAKEAWAY FEASTS POLICY

We’re a small business so booking is essential. Our takeaway Feasts currently take place fortnightly on Fridays, all orders must be placed by the Tuesday at 1pm. Please pay online via our website. As with our Picnic Lunch policy, we require at least 72hours cancellation notice to offer a refund or transfer. We cannot offer a refund or transfer if the booking is cancelled within this time as we will have provisioned for your order.

TRILL FARM POLICY

  • Booking is absolutely essential – the farm remains closed to the general public

  • Visitors who have any symptoms of COVID-19, or have been in close proximity to anyone with symptoms, should not come to the farm.

  • Social distancing measures will be in place – please maintain at least 1m distance from anyone outside your household or social bubble, and more if possible

  • Hand washing and/or sanitising will be required on arrival

  • Although we usually encourage public transport, please use personal transportation to visit us

  • Bring a face covering or mask to protect yourself and others in case social distancing is not possible

  • Lunches will be served outside with members of different households or social bubbles seated apart from each other

  • The shop will be open for one visitor at a time

  • Unaccompanied walks around the farm will not be permitted

FARM CONDITIONS:

We cannot allow dogs in the restaurant area or kitchen. They are welcome at the farm, but will have to stay outside during dining events and lunches. Please keep dogs on leads to avoid stress to our livestock.
Trill Farm is a working farm; please take care as areas of the site have uneven footing.

PAYMENTS:

COVID-19 RESTRICTIONS IN PLACE - We cannot accept cash.

We accept cash, cheque and payments by BACs transfer. Through the website, we accept PayPal and credit card transactions. We also accept payments by card when you visit in person. Payments for large Lunch parties, Feast Events and courses must be made in advance of the event to secure the booking.

FARM LUNCH POLICY:

We're a small business, so bookings are essential. If you are unable to attend, please contact us no later than 24hrs before the date, so that we can try to fill the spaces. If we are unable to fill the spaces, you may be liable for the full cost (in the case of large bookings). If we change or cancel the date, we will alert you in plenty of time and offer a transfer or refund in full.

FEAST BOOKING POLICY:

We are not currently hosting any Feasts on the farm. If you have an existing booking, thank you for bearing with us, we will make contact as soon as these events reopen. It is possible to convert your Feast tickets to Pantry items, Picnic Farm Lunches or Takeaway Feasts. Please email us if you would like to do this.

We're a small business, so reservations are essential, and require payment in advance. By paying in full you confirm your attendance to the Feast date. Please pay online via our website.

50% of the ticket cost stands as a deposit. If you are unable to attend and would like to transfer to another date or cancel, please contact us no later than one week before the date, so that we can try to fill the spaces. If we are successful, your places can be transferred or refunded in full. If we are not able to resell your tickets, 50% of the ticket cost is non-refundable. The remaining value can either be transferred to another event date with the remainder due at the time of confirmation, or refunded.

If less than one week’s notice is given and we are unable to resell the places, we will be unable to offer a transfer or refund, as we will have prepared and provided for those numbers.

These terms aim to support our community as a whole, from our suppliers to our staff. Cancelled places not only impact on us as a business, but on our wider network.

If we change or cancel the date, we will alert you in plenty of time and offer a transfer or refund in full.

COURSE TERMS & CONDITIONS:

50% of the course cost stands as a deposit. If you need to cancel your place on a course, please notify us in writing as soon as possible, so that we can resell your place. If we are successful, you may be transferred to another course date or refunded in full. If not, 50% of the ticket cost is non-refundable. The remaining value can either be transferred to another event date with the remainder due at the time of confirmation, or refunded.

If the course date is less than two weeks from the date of notification, then we will be unable to transfer or refund your place.
You may, however, send a friend or family member to attend in your place.

We reserve the right to postpone or cancel a course in the event of illness or for any other reason. We will refund or transfer your place to an alternative date. The decision to cancel will normally be taken no less than one week prior to the course date.

We reserve the right to change the course venue. The decision to change the venue would be taken no less than one week prior to the course date and would be within a 15 mile radius of Trill Farm. You would be notified by email and contacted personally, should the situation arise.

ODK GIFT VOUCHERS:

ODK vouchers are usable at The Old Dairy Kitchen only, and are not valid against other Trill Farm offerings. They cannot be used to purchase items online (via the website), but can be redeemed in person, over the phone or by email, quoting the unique number printed on each voucher.